About EADFC
EADFC is a leading provider of professional call center solutions and financial services, with over 5 years of proven experience in delivering exceptional customer engagement and operational excellence. Founded on the principles of quality, trust, and innovation, we serve clients across diverse industries with a special focus on the financial sector.
SERVICES
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Inbound Call Handling
Customer support
Order processing
Help desk services
Outbound Call Services
Telemarketing
Customer surveys
Lead generation
Technical Support
Level 1 & 2 support
Product troubleshooting
Live Chat & Email Support
Multichannel customer service
Integration with your client’s platforms
Customer Support
We offer friendly, efficient, and knowledgeable agents to handle all customer queries—whether it’s product inquiries, service-related issues, or general information.
Key Features
24/7/365 live support
Multilingual agents
CRM integration for ticketing and customer history
Custom scripts tailored to your business
Benefits
Increased customer loyalty
Fast resolution times
Professional representation of your brand
Order Processing
Ensure a smooth and secure buying experience for your customers. Our trained agents handle orders with accuracy and care, minimizing errors and improving conversion rates.
Order Processing
Key Features
Real-time order entry and verification
Integration with your e-commerce or ERP system
Payment gateway coordination (if required)
Order tracking updates
Benefits
Boosted customer confidence
Reduced cart abandonment
Scalable team during sales/promotions
Our Team
At EADFC, our strength lies in our people. With over 10 years of experience in call center operations and financial services, our team is made up of skilled communicators, industry experts, and customer service professionals who work together to deliver high-quality support and solutions that exceed client expectations.
Industries We Serve
EADFC serves a wide range of industries with tailored communication solutions, ensuring exceptional customer experiences across every sector.
E-commerce
Telecommunications
Travel & Hospitality
Logistics
Healthcare
Finance
Real State
Why EADFC
Scalable and Specialized Call Center Solutions
Our Core Values
Integrity
Reliability
Innovation
Client Success
Compliance & Security
GDPR
PCI-DSS
KYC/AML guidelines (where financial verification is provided)
Encrypted communication channels
Our Key Service Features
24/7 multilingual support
Specialized financial call handling
Transparent reporting & KPIs
Fast scalability for high-volume campaigns
Custom-tailored service packages
Our Key Service Features
24/7 multilingual support
Specialized financial call handling
Transparent reporting & KPIs
Fast scalability for high-volume campaigns
Custom-tailored service packages
Our Agents
Multilingual & Culturally Aware
We serve diverse markets in multiple languages including English, Arabic, French, and more.
Trained in Customer Psychology
Our agents are trained to handle complex customer interactions with empathy and efficiency.
Specialized in Finance & Client Care
With domain-specific training in banking, insurance, and investment services, our agents speak your customers’ language